Frequently Asked Question


Choosing Your Jeans

  1. How are maternity jeans different to regular jeans?

    As you would expect, it is the waist band that differentiates your maternity jeans from a regular pair. There are six main waist fittings that determine a maternity fit: Check out our Size and Style Guide to help you find the perfect pair.

  2. I only recently discovered that I am pregnant, when will I need to start wearing maternity wear?

    Ask five moms and they will all tell you a different answer! You will usually notice by the end of your first trimester that your body is beginning to change, your clothes will become tighter and you’ll need to think about your maternity wear options.

  3. I am a petite size / plus size / tall size – can you offer me any real choice?

    The Just Maternity Jeans complete collection is the result of a long search and selection process through many pregnancy wear manufacturers. Our goal has always been to offer a large selection of choices that we hope will bring you that much desired 'perfect pair of jeans'

  4. Can you explain maternity sizing?

    As a rule of thumb, we suggest you purchase your pre-pregnancy size when choosing maternity wear. Each manufacturer has a slightly different interpretation on size! For manufacturers who have sized their garments a little more or less generously, we have provided an advisory to size up or size down.

  5. Can you explain your size charts – why are they all so different?

    Our complete maternity collection is drawn from all over the world! James Jeans, Maternal America and Japanese Weekend hail from the USA. Boob is from Sweden, Noppies from the Netherlands, 2Wear from Norway, JeansPremaman from Italy, Bellybutton from Germany, Funmum from the UK and so on.

    For this reason, every pair of jeans available on JustMaternityJeans.com and JustMaternityJeans.co.uk has been meticulously measured to help you find the perfect pair, first time. Our size charts appear on every page and offer both inch and centimeter measurements of the following:

    Measurement Description
    Waist Jeans are measured at the top of the pants where the denim begins. (We do not meausre at the top of the fabric belly bands)
    Waist Stretched THIS IS THE IMPORTANT ONE! Jeans are measured by putting two index fingers into the denim waistband (ignoring any fabric belly bands) and gently stretching the denim fabric. All denim has some elasticity so this will give you a true measurement of how the maternity jeans will stretch around your body
    Hips Jeans are measured around the widest point of the jeans, usually around 2-3 inches below the waist
    Thigh Jeans are measured around the thigh, usually around 2-3 inches below the crotch
    Inseam/Inside Leg Jeans are measured from the crotch (where the two legs meet) down the leg length to the hem
    Front Rise Jeans are measured from the crotch (where the two legs meet) up to the waist (where the denim fabric begins)

    As with all products that are mass produced, there will always be slight discrepancies in measurements from one production line to the next. We hope that you find this minimal and thank you in advance for any feedback to the contrary.

  6. Will the item be exactly the same color as displayed on the website?

    We make every effort to ensure our product photography is true to life. Unfortunately looking at a photograph on two different PC monitors can give you an entirely different color experience. Zoom in on our products by mousing over the largest product shot and we hope you get as true a picture as anyone could offer. Of course, if you are not entirely satisfied that the products you receive are fairly represented we look forward to hearing from you via hello@justmaternityjeans.com

Ordering

  1. How do I order from your website?

    Browse our collection and decide on your perfect pair. Add the item to your shopping cart by selecting a size (and or leg length) and click on Add to Basket and our website will check availability. If the item is in stock it will be added to your basket on the top right of the screen. Continue browsing and add additional products to your basket. You'll see the contents of your basket and total cost on the top right of your screen. Click the cart icon to check out.

    You'll reach the order screen which allows you to remove items from your basket and change quantities. When you are happy click 'Proceed to Checkout' to pay with your credit or debit card. Click the PayPal icon to pay by PayPal.

    *Your shipping and state taxes will be calculated once you have entered your shipping details. (Shipping within the USA is free of charge, and state tax is applied for residents of Virginia at 5%).

    **If paying by PayPal, please ensure you click the large when you return to the JustMatenrityJeans website, until you do, your order will not complete.

  2. I forgot to include something in an order I placed earlier today. Can I add to it?

    Sure, simply complete a new order for the additional items. Drop us an email at hello@justmaternityjeans.com and we’ll ship your items together.

  3. Do you have a retail store?

    Just Maternity Jeans is purely an online store. We are a (growing!) family run business and we strive to be there for our customers and our children in equal measure! Our commitment to customer service is second to none.

  4. Payment

    We accept all major debit and credit cards including American Express.

  5. Will I need to pay state tax?

    Just Maternity Jeans LLC is a registered company in the State of Virginia. State tax (5%) is applied where the delivery address is located within this state.

  6. Do you have a secure payment server? What is an SSL Certificate?

    Just Maternity Jeans provides complete online payment protection. Our SSL certificates support both industry-standard 128-bit (used by all banking infrastructures to safeguard sensitive data) and highgrade 256-bit SSL encryption to secure online transactions.

    An SSL certificate is a digital certificate that authenticates the identity of a Web site such as JustMaternityJeans.com to visiting browsers and encrypts information for the server via Secure Sockets Layer (SSL) technology. A certificate serves as an electronic “passport” that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser will access the server’s digital certificate and establish a secure connection.

    When you enter the Just Maternity Jeans payments secured area – where, for example, credit card information, e-mail address or other personal data is collected – our site’s SSL certificate enables the browser and Web server to build a secure, encrypted connection. The SSL “handshake” process, which establishes the secure session, takes place discreetly behind the scenes, but it is always there.

    A "padlock" icon in the browser’s status bar and the https:// prefix in the URL are the only visible indications of a secure session in progress.

Delivery

  1. When will my order be shipped?

    Unless there is a problem with your order, you will receive an automated email confirming your purchase once payment has been completed. Your item(s) will be dispatched within 48 hours of cleared payment. You will receive a further email to confirm the date and time of dispatch and the estimated arrival date.

  2. Help I haven’t received my order!

    Very occasionally a parcel will not arrive at its final destination. We make every effort to provide clear labelling and secure packaging to avoid unnecessary delays. In the event that a parcel does not arrive please contact us at hello@justmaternityjeans.com, give us the details of your order, and we will follow up with the courier service to try to locate your order.

    Our delivery times are as advertised by FedEx and UPS (or via Royal Mail from the UK), and JMJ cannot be held responsible for postal / courier service delays (which should be expected at busy periods such as Christmas). Courier / Postal Service times do not include weekends and bank holidays.

Shipping, Returns & Exchanges

  1. Will you deliver outside of the USA?

    If you are ordering from JustMaternityJeans.com, we only deliver within the USA. For delivery outside of the USA, visit our international website, JustMaternityJeans.co.uk which delivers globally. More on our delivery policy.

  2. Can I track my order?

    Unless there is a problem with your order, you will receive an automated email confirming your purchase once payment has been taken. Your item(s) will be dispatched within 48 hours of cleared payment. You will receive a further email to confirm the date and time of dispatch and the estimated arrival date.

  3. What is your return policy?

    We know what it is like to be pregnant. It's not just your belly that gets bigger - your body changes all over! And we know this can make sizing very difficult. Simply return your item to us within 14 days for a full refund or exchange. More on our returns process.

  4. How quickly will refunds and exchanges be processed?

    Just Maternity Jeans hopes that you are delighted with your recent purchase. If you are not entirely satisfied please return your item(s) unworn within 14 days to receive an exchange or full refund. Refunds and exchanges are processed within 48 hours of receipt. You will receive an email to confirm your refund or exchange. In the case of refunds, you are advised to wait up to 7 days before reimbursement appears on your account statement.

  5. Do you provide refunds for shipping and handling?

    As shipping costs are a direct cost, we are unable to provide a shipping refund in the case of a return item. You will be refunded the total price of goods returned. If you purchased goods at a sale price, you will be refunded the sale price. If you purchased goods at full price that have since gone on sale, you will be refunded the full price paid as long as it is within the 14 day return window.

Feedback and Customer Communications

  1. Where can I view your customer feedback?

    A new feature on the Just Maternity Jeans website is the Guestbook! We'd love you to submit a review of the item you purchased to help other moms-to-be choose the perfect pair – or simply to describe the service you received from us. Every customer receives a free gift in return for their product feedback. We already have hundreds of reviews from our UK customers. We hope our USA customers will be just as great at reviewing! Look out for a 'request for feedback' email in your inbox three weeks after you make your purchase.

  2. Can I join your newsletter / customer communications?

    For regular pregnancy news, discounts, sales & promotions follow us on Twitter or Facebook.